Privacy Policy

1. Who We Are

This Privacy Policy applies to Tailor Research (also referred to as "Tailor Research," "we," "us," or "our"), including our public website at tailorresearch.com and our general business operations. Tailor Research is located at 1990 N California Blvd Suite 20, Walnut Creek, CA 94596.

For privacy-related questions or requests, contact us at info@tailorresearch.com.

2. Scope of This Policy

This policy covers how Tailor Research may collect, use, disclose, and retain information relating to website visitors, prospective customers, business contacts, market-research participants or respondents, contact or inquiry submissions, and general marketing, communications, and business operations.

Certain products, integrations, or platform-specific services may also be governed by a more specific privacy notice. In particular, TailorAI Marketing and its marketing platform integrations, including LinkedIn-related workflows, are described in our TailorAI Marketing Privacy Policy. Where a product-specific policy applies, it supplements this general policy.

3. Information We May Collect

Depending on how you interact with Tailor Research, we may collect categories of information such as:

• Contact and business information: name, email address, phone number, company name, job title, industry, and similar information you provide when you contact us or engage with our services.
• Website and form-submission information: information you submit through website forms, quote requests, contact requests, or similar interactions.
• Market-research and response information: survey responses, interview notes, research participation details, professional background details, and related response data you provide directly or through an authorized customer research workflow.
• Marketing and communications information: preferences, correspondence history, meeting history, business relationship notes, and campaign response information.
• Usage and technical information: IP address, browser type, device information, pages visited, referring pages, timestamps, and similar technical or interaction data collected through normal website and service operation.

4. How We Use Information

We may use information covered by this policy to:

• operate, maintain, and improve our website, services, and internal business processes;
• respond to inquiries, quote requests, support requests, or other communications;
• communicate with prospective customers, current customers, partners, vendors, or research participants;
• conduct, organize, or support market-research projects and related reporting;
• manage sales, CRM, follow-up, account-management, and business-development workflows;
• measure marketing performance, attribution, and business reporting;
• secure our systems, prevent misuse, troubleshoot issues, and maintain records; and
• comply with legal obligations and enforce our agreements.

5. Marketing, Advertising, Cookies, and Analytics

We may use information to understand website usage, measure the effectiveness of our marketing efforts, improve our content and services, and manage business communications. Our website and related services may use cookies, analytics tools, pixels, server logs, or similar technologies for ordinary site functionality, performance measurement, referral analysis, and marketing or advertising evaluation.

Browser settings and device controls may provide options for managing certain cookies or tracking technologies, though disabling some technologies may affect site functionality.

6. CRM and Business Communications

Tailor Research may store and use contact details, business relationship notes, communication history, meeting records, project context, and similar information in customer relationship management, project management, communications, and related internal systems in order to manage inquiries, customer relationships, research work, and ordinary business operations.

7. Sharing of Information and Service Providers

We do not sell personal information. We may share information with service providers, vendors, contractors, or processors that help us host, secure, operate, support, analyze, communicate, or improve our business and services, such as infrastructure, hosting, database, productivity, research, analytics, communications, payment, security, and professional service providers.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, security, or integrity of Tailor Research, our customers, our respondents, or others.

8. Third-Party Platforms and Integrations

Tailor Research may use or integrate with third-party platforms in connection with its website, research, marketing, analytics, communications, and related business services. Those third-party platforms operate independently and remain governed by their own terms, privacy policies, and system controls.

When a Tailor Research product or service involves a more specific third-party integration workflow, the applicable product-specific privacy notice may provide additional detail. For TailorAI Marketing platform integrations, see the TailorAI Marketing Privacy Policy.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, or loss. However, no system or transmission method can guarantee absolute security.

10. Data Retention

We retain information for as long as reasonably necessary to operate our website and business, provide requested services, maintain records, support research and customer relationship workflows, resolve disputes, comply with legal obligations, and protect the security and integrity of our systems.

Retention periods may vary based on the nature of the information, the applicable business relationship, legal requirements, operational needs, and any platform- or project-specific restrictions.

11. Privacy Rights and Deletion Requests

Depending on your location and relationship with Tailor Research, you may have rights to request access to, correction of, deletion of, or objection to certain uses of personal information. To submit a privacy or deletion request, contact us at info@tailorresearch.com.

We may need to verify the request and the requestor's authority before acting, and we may retain information where necessary for legal, security, audit, research, recordkeeping, or operational purposes.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, legal requirements, or privacy practices. The version posted at this URL applies as of its stated "Last updated" date.

13. Contact Information

For questions, concerns, or requests related to this policy, please contact: